COACH BY APP GDPR-COMPLIANT PRIVACY POLICY

Cookies are short reports that are sent and stored on the hard drive of the user's computer through your browser when it connects to a web. Cookies can be used to collect and store user data while connected to provide you the requested services and sometimes tend not to keep. Cookies can be themselves or others.

There are several types of cookies:

Technical cookies that facilitate user navigation and use of the various options or services offered by the web as identify the session, allow access to certain areas, facilitate orders, purchases, filling out forms, registration, security, facilitating functionalities (videos, social networks, etc..).
Customization cookies that allow users to access services according to their preferences (language, browser, configuration, etc..).
Analytical cookies which allow anonymous analysis of the behavior of web users and allow to measure user activity and develop navigation profiles in order to improve the websites.

So when you access our website, in compliance with Article 22 of Law 34/2002 of the Information Society Services, in the analytical cookies treatment, we have requested your consent to their use. All of this is to improve our services. We use Google Analytics to collect anonymous statistical information such as the number of visitors to our site. Cookies added by Google Analytics are governed by the privacy policies of Google Analytics. If you want you can disable cookies from Google Analytics.

However, please note that you can enable or disable cookies by following the instructions of your browser.

WHO IS THE DATA CONTROLLER?

We, Coach by App, are the data controller for PTSO Distance Education AB. It is important that the information we hold about you is accurate and up to date.

WHAT DATA DO WE COLLECT ABOUT YOU AND WHY?

Personal data refers to any information that can identify an individual. It does not include anonymized data. We may process the following categories of personal data about you:

Communication Data

This includes all communication you send to us, such as via email, text messages, social media messages, or social media posts. We process this data for the purpose of communicating with you, providing services, for record-keeping, and to establish, fulfill, or defend legal claims. PTSO Online's legal basis for this processing is a legitimate interest, which in this case is PTSO Online's business interest.

Customer Data

This includes data related to all purchases of services such as your name, title, billing address, email address, phone number, contact information, purchase information, and your card details. We process this data to provide the services you have purchased and to maintain records of such transactions. Coach by App's legal basis for this processing is the fulfillment of a contract between you and us.

We will only use your personal data for the purpose for which it was collected. If we need to use your data for an unrelated new purpose, we will inform you and explain the legal basis for the processing. We may process your personal data without your knowledge or consent where this is required or permitted by law.

HOW WE COLLECT YOUR PERSONAL DATA

We collect data about you through you providing the information to us (e.g., by sending us emails, registering on our website, or responding to advertisements on social media). We may also receive data from other organizations such as Google, Instagram, and Facebook based outside the EEA, or from providers of scheduling and payment services like Stripe.

DISCLOSURE OF YOUR PERSONAL DATA

We may need to share your personal data with other parties, such as lawyers, accountants, and insurance companies.

INTERNATIONAL TRANSFERS

Some service providers we use are based outside the European Economic Area (EEA) and the United Kingdom (UK), which means that their processing of your personal data will involve a transfer of data outside the EEA. As these companies operate within the EEA, they are also subject to the General Data Protection Regulation (GDPR).

DATA SECURITY

We take appropriate technical and organizational measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including to meet any legal, accounting, or reporting requirements.

For tax purposes, the law requires us to retain basic information about customers (including contact, identity, financial, and transaction data) for 6 years after they cease to be customers. The terms of Coach by App's professional insurance provider require us to retain the above, as well as coaching notes, for 6 years after sessions are completed.
Under data protection laws, you have rights in relation to your personal data. You can read more about these rights at:
www.imy.se/verksamhet/dataskydd/det-har-galler-enligt-gdpr/de-registrerades-rattigheter/
If you wish to exercise any of the rights stated above, please email us.
Coach by App
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Organization Number: 559435-5702

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